Complaints procedure

We pride ourselves on providing a reliable and efficient service to all of our customers.

Complaints are a key to monitoring our service and wherever possible, we seek to take action to prevent recurrence of a problem.

Complaints are defined as any expression of dissatisfaction, whether oral or written, and whether justified or not, about a service or activity provided by Gallagher or Hiscox.

We want to make it easy for you to express your views to us. The easiest way to complain is simply to give us a call on
0207 234 4370 / 0800 6129927. We will try to resolve your complaint within three days. If we aren’t able to, we will pass the complaint to our official complaints team.

Alternatively you may address your complaint in writing by email to or
phone: 0141 285 3539 or by post to Client Complaints, Gallagher, 7th Floor, Spectrum Building, 55 Blythswood Street, Glasgow, G2 7AT. We will resolve your complaint in line within FCA requirements

Financial Ombudsman Service

If you feel that we have not been able to resolve the matter to your satisfaction, after this process you may have the right (subject to eligibility) to refer your complaint to the Financial Ombudsman Service; the address is:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Tel (from landline): 0800 0234 567
Tel (from mobile): 0300 123 9 123